Terms of Service

These Terms of Service ("Terms") constitute a binding legal agreement between MyLittleWorld Inc.¹ ("MyLittleWorld," "we," "us," or "our"), a company having a place of business in Montreal, Quebec, Canada, and the childcare organization or individual entering into this agreement on behalf of an organization ("Organization," "Customer," "you," or "your") that registers for and uses the MyLittleWorld childcare management platform, including its associated web application, mobile applications, family portal, and related services (collectively, the "Service").

1. Acceptance of Terms & Who These Terms Apply To

1.1 Agreement to Terms

By creating an account, clicking "I agree," accessing, or using the Service in any way, you accept and agree to be bound by these Terms and by our Privacy Policy, Data Processing Agreement ("DPA"), and Acceptable Use Policy ("AUP"), each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

1.2 Who May Accept These Terms

If you are entering into these Terms on behalf of a childcare organization, business, or other legal entity, you represent that you have the authority to bind that entity, in which case "you" and "Organization" refer to that entity. If you do not have such authority, or if you do not agree to these Terms, you must not accept them or use the Service on the entity's behalf.

1.3 Two Categories of Users

The Service is designed for two distinct categories of users, and these Terms apply differently to each:

(a) Organization Staff — owners, directors, administrators, and teachers or educators employed by or otherwise affiliated with an Organization, who are granted access to the full administrative application to manage enrollment, billing, staffing, daily reports, communications, and related operational functions ("Staff Users"); and

(b) Parents/Guardians — parents and legal guardians of children enrolled with an Organization, who are granted access to a limited "Family Portal" scoped solely to their own child(ren), through which they may view daily reports, exchange messages with Staff Users, and, where applicable, manage billing for their family's account with the Organization ("Guardian Users").

The Organization is MyLittleWorld's paying customer and is responsible for its Staff Users and for inviting Guardian Users, as described in Section 2. Guardian Users are not charged directly by MyLittleWorld for standard Family Portal functionality; see Section 14.4 for additional detail relevant to Quebec consumer protection law.

1.4 Eligibility

The Service is intended solely for use by licensed or otherwise legally operating childcare organizations and their authorized personnel and by the parents/guardians such organizations invite. You must be at least 18 years of age (or the age of majority in your jurisdiction) to accept these Terms on your own behalf or on behalf of an Organization.

1.5 Changes to Users Bound

These Terms apply to all individuals who access the Service through an Organization's account, whether as a Staff User or a Guardian User, regardless of whether such individual has separately executed these Terms, to the extent permitted by applicable law. The Organization is responsible for ensuring that its Staff Users and invited Guardian Users are made aware of, and agree to comply with, these Terms and the AUP.

2. Account Registration & Responsibilities

2.1 Registration Information

To use the Service, an Organization must register for an account and provide accurate, current, and complete information, including business/organization details and a valid billing contact. The Organization agrees to keep this information up to date.

2.2 Organization Owner Responsibility

The individual(s) who register the Organization's account, and any individual(s) subsequently designated with "owner" or equivalent administrative permissions ("Organization Owners"), are responsible for:

• all activity that occurs under the Organization's account, including activity by Staff Users and Guardian Users invited by or through the Organization;
• maintaining the confidentiality and security of login credentials for all accounts associated with the Organization, and promptly disabling access for Staff Users who are no longer employed or authorized;
• ensuring that Staff Users are only granted the level of access appropriate to their role, and periodically reviewing such access;
• inviting Guardian Users accurately and ensuring that a Guardian User is a genuine parent or legal guardian of the child(ren) to whom access is granted; and
• compliance by all Staff Users and Guardian Users invited through the Organization's account with these Terms and the AUP.

2.3 Guardian User Accounts

Guardian Users access the Family Portal by invitation from an Organization. A Guardian User's access is limited to information concerning their own child(ren) and is governed by these Terms, the Privacy Policy, and any additional terms presented within the Family Portal. MyLittleWorld relies on the Organization to invite only appropriate individuals as Guardian Users and to promptly notify MyLittleWorld or update account access upon a change in custody, guardianship, or enrollment status.

2.4 Accuracy and Security

You are responsible for safeguarding any password or authentication credential used to access the Service and for restricting access to your devices and accounts. You must notify MyLittleWorld promptly at info@mylittleworld.ca upon becoming aware of any unauthorized access to or use of an account.

2.5 Multiple Organizations

Where a Staff User is affiliated with more than one Organization (e.g., a multi-site operator), each Organization's use of the Service remains subject to a separate account relationship and, where applicable, separate subscription fees.

3. Subscription Plans, Trials, and Fees

3.1 Self-Serve Subscription Tiers

MyLittleWorld offers the following self-serve subscription tiers, billed based on the Organization's number of active children recorded in the Service during the applicable billing period:

An Enterprise tier is also available for Organizations with custom requirements (e.g., multi-site management, custom integrations, enhanced support), with pricing and terms agreed separately in a written order form or enterprise agreement, which shall supplement and, in the event of conflict, control over these Terms with respect to that Organization's Enterprise subscription.

3.2 Annual Billing Discount

Organizations that elect annual billing receive a 20% discount relative to the applicable monthly rate, billed as a single upfront annual payment.

3.3 Free Trial

New Organizations may begin a 14-day free trial of the Service. No payment card is required to begin a trial. At the end of the trial period, the Organization must select and activate a paid subscription plan to continue using the Service; if no plan is activated, MyLittleWorld may suspend or limit access to the account, subject to the data retention provisions of Section 5.4.

3.4 Tier Changes Based on Active Child Count

Subscription fees are determined by the Organization's active-child count. If an Organization's active-child count increases such that it moves into a higher-priced tier, the corresponding higher rate will apply beginning at the Organization's next billing cycle, and MyLittleWorld will provide advance notice of the resulting rate change before it takes effect. Organizations may review their current active-child count and applicable tier at any time in Settings → Billing.

3.5 Fee Changes

MyLittleWorld may modify subscription fees or introduce new fees, provided that any such change will not take effect for an existing subscription until the start of the next billing period following notice, which will be provided by email or in-app notification at least 30 days in advance, except for tier changes resulting from active-child count as described in Section 3.4.

3.6 Taxes

Fees are exclusive of applicable federal, provincial, and other taxes (including GST/QST where applicable), which will be added to invoices as required by law.

4. Billing, Payment Processing, and Refunds

4.1 Payment Processor

All payments are processed through Stripe, Inc. or its applicable affiliates ("Stripe"), a third-party payment processor. By providing payment information, you agree to Stripe's terms of service and privacy policy, and you authorize MyLittleWorld, through Stripe, to charge your designated payment method for all fees due under these Terms. MyLittleWorld does not itself store full payment card numbers.

4.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually, as selected) for a further period of the same duration, at the then-applicable rate, unless and until cancelled in accordance with Section 5.

4.3 Billing Cycle and Invoicing

Fees are billed in advance of each billing period, via the payment method on file. Invoices and receipts are available to Organization Owners and designated billing contacts within Settings → Billing.

4.4 Failed Payments

If a payment fails, MyLittleWorld or Stripe may retry the charge, and MyLittleWorld may suspend access to the Service until payment is successfully processed. Continued non-payment may result in termination of the account in accordance with Section 5.3.

4.5 No Refunds

Except as required by applicable law, all fees are non-refundable, including for partial billing periods, unused portions of a subscription, downgrades, or early cancellation. Where mandatory consumer protection law applicable to the Organization (if any) requires a refund right that cannot be waived, that law will govern to the extent of the conflict.

4.6 Disputes

Any good-faith billing dispute must be raised with info@mylittleworld.ca within 60 days of the disputed charge. MyLittleWorld will investigate and respond in a commercially reasonable time frame.

5. Cancellation and Termination

5.1 Cancellation by Organization

An Organization may cancel its subscription at any time through Settings → Billing. Cancellation will take effect at the end of the then-current billing period, and the Organization will retain access to the Service through the end of that period. No partial-period refund will be issued.

5.2 Effect of Cancellation

Upon the effective date of cancellation, the Organization's subscription will not renew, and access to the administrative application and Family Portal will be limited or disabled, subject to the data retention and export provisions of Section 5.4.

5.3 Termination or Suspension by MyLittleWorld

MyLittleWorld may suspend or terminate an Organization's access to the Service, in whole or in part, with notice where reasonably practicable, if:

• the Organization fails to pay fees when due and does not cure such failure within a reasonable period following notice;
• the Organization or a Staff User or Guardian User materially violates these Terms or the AUP, including through misuse of the Service, unauthorized access attempts, or uploading unlawful content;
• MyLittleWorld is required to do so to comply with applicable law, regulation, or a binding order of a governmental authority; or
• continued provision of the Service would expose MyLittleWorld, other Organizations, or children whose data is processed through the Service to a security or legal risk.

Where practicable, MyLittleWorld will provide the Organization with notice and a reasonable opportunity to cure prior to termination for cause, except where immediate suspension is warranted by risk to data security, children's safety-related information, or legal compliance.

5.4 Data Retention and Export Following Termination

Upon termination or cancellation of an Organization's subscription, MyLittleWorld will retain the Organization's data in accordance with the retention schedule described in the Privacy Policy. Before final deletion, MyLittleWorld will make available a reasonable window during which the Organization may export its data. Following expiration of that export window, MyLittleWorld will delete the Organization's data in accordance with the Privacy Policy and DPA, except where retention is required by applicable law.

5.5 Survival

Sections of these Terms that by their nature should survive termination — including Sections 7 (as to content already uploaded, to the extent necessary to wind down storage obligations), 9 (Intellectual Property), 10 (Confidentiality), 12 (Limitation of Liability), 13 (Indemnification), and 14 (Governing Law) — will survive termination or expiration of these Terms.

6. Acceptable Use

6.1 Summary

You agree to use the Service only for lawful purposes connected with the operation of a childcare organization, and not to: upload content that is unlawful, harmful, or infringing; attempt to gain unauthorized access to the Service or other Organizations' data; interfere with or disrupt the integrity or performance of the Service; use the Service to harass, defame, or endanger any person, including any child; or use the Service in a manner inconsistent with applicable child protection, privacy, or education/licensing laws.

6.2 Acceptable Use Policy

A complete statement of prohibited conduct, content restrictions, and enforcement procedures is set out in MyLittleWorld's standalone Acceptable Use Policy, which is incorporated into these Terms by reference. In the event of a conflict between this Section 6 and the AUP regarding acceptable use, the AUP controls.

6.3 Enforcement

Violation of the AUP may result in content removal, account suspension, or termination in accordance with Section 5.3, in MyLittleWorld's reasonable discretion, without limiting any other remedy available to MyLittleWorld.

7. User Content and Uploads

7.1 Scope

This Section governs content that Organizations and their Staff Users upload to or through the Service, including Organization logos and branding materials, child photographs, daily-report photographs and content, incident report documentation and photographs, messages, and other files or data submitted to the Service (collectively, "User Content").

7.2 Ownership

As between the Organization and MyLittleWorld, the Organization (or the Staff User uploading on the Organization's behalf, as applicable) retains all ownership rights in and to its User Content. Nothing in these Terms transfers ownership of User Content to MyLittleWorld.

7.3 License Grant to MyLittleWorld

The Organization grants MyLittleWorld a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display User Content solely as necessary to provide, maintain, secure, and support the Service for the Organization and its authorized Staff Users and Guardian Users, and for no other purpose (including, without limitation, no use for MyLittleWorld's own marketing without separate, explicit permission from the Organization). This license terminates upon deletion of the relevant User Content or upon expiration of the data retention and export window described in Section 5.4, except to the extent retained copies are necessary for backup, legal, or archival purposes consistent with the Privacy Policy.

7.4 Representations Regarding Consent

The Organization represents and warrants that it has obtained all necessary rights, permissions, and consents — including, where a child's photograph, image, or personal information is uploaded, verifiable parental or guardian consent obtained through the Organization's own consent-collection process — to upload and permit MyLittleWorld's processing of such User Content as contemplated by these Terms. MyLittleWorld provides a photo-consent tracking feature within the Service as a tool to help Organizations record and manage such consents; however, the Organization is solely responsible for actually obtaining valid parental/guardian consent in accordance with applicable law and its own policies. MyLittleWorld's provision of the consent-tracking feature does not constitute legal advice or a guarantee of compliance and does not shift responsibility for obtaining consent to MyLittleWorld.

7.5 Removal of Content

MyLittleWorld may remove or disable access to User Content that it reasonably believes infringes the rights of a third party, violates the AUP, or exposes MyLittleWorld, an Organization, or a child to legal or safety risk, in accordance with the procedures described in the AUP.

7.6 No Obligation to Monitor

MyLittleWorld does not generally pre-screen User Content and has no obligation to monitor it, but reserves the right to do so, including in response to a complaint or as required by law.

8. Data Ownership; Controller/Processor Relationship

8.1 Organization Data Ownership

As between the Organization and MyLittleWorld, the Organization owns all data it or its Staff Users or Guardian Users enter, upload, or generate through the Service concerning children, families, and staff, including enrollment records, daily reports, billing records, and communications ("Organization Data").

8.2 MyLittleWorld as Processor

For purposes of applicable data protection and privacy law, the Organization acts as the controller (or equivalent role) of personal information contained within Organization Data, and MyLittleWorld acts as a processor (or equivalent role), processing such personal information solely on the Organization's documented instructions and for the purpose of providing the Service. The specific terms governing MyLittleWorld's processing of personal information as a processor, including security measures, sub-processors, and data subject rights handling, are set out in the Data Processing Agreement ("DPA") and Privacy Policy, each incorporated into these Terms by reference.

8.3 No Independent Use

MyLittleWorld will not use Organization Data for any purpose other than providing, securing, and improving the Service for the Organization, except as otherwise permitted under the DPA or required by law.

8.4 Reference to Privacy Policy and DPA

Further detail regarding data collection, use, retention, cross-border transfer, sub-processors, security safeguards, and data subject rights is set out in the Privacy Policy and DPA and is not duplicated here. In the event of a conflict between this Section 8 and the DPA regarding the processing of personal information, the DPA controls.

9. Intellectual Property

9.1 MyLittleWorld's Ownership

MyLittleWorld and its licensors own all right, title, and interest in and to the Service, including the underlying software, platform architecture, user interface designs, documentation, and the MyLittleWorld name, logo, and other MyLittleWorld branding and trademarks (collectively, "MyLittleWorld IP"). Nothing in these Terms grants the Organization any ownership interest in MyLittleWorld IP.

9.2 Limited License to Customer

Subject to the Organization's compliance with these Terms and payment of applicable fees, MyLittleWorld grants the Organization a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term of its subscription, solely for the Organization's internal childcare management operations.

9.3 Restrictions

The Organization shall not, and shall not permit any Staff User, Guardian User, or third party to: reverse engineer, decompile, or disassemble the Service or attempt to derive its source code, except to the extent such restriction is prohibited by applicable law; resell, sublicense, rent, lease, or otherwise provide access to the Service to any third party not authorized under these Terms; use automated means (including scraping, crawling, or bots) to access or extract data from the Service outside of its documented interfaces and APIs; remove or obscure any proprietary notices; or use the Service to build a competing product or service.

9.4 Feedback

If the Organization or a Staff User provides feedback or suggestions regarding the Service, MyLittleWorld may use such feedback without restriction or obligation, provided that this does not affect ownership of Organization Data or User Content.

10. Confidentiality

10.1 Definition

"Confidential Information" means non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure, including business, technical, financial, and pricing information, and, for MyLittleWorld, the Service's non-public architecture and security measures, and, for the Organization, Organization Data and User Content to the extent not otherwise addressed by Section 8.

10.2 Obligations

The Receiving Party will use Confidential Information solely to perform its obligations or exercise its rights under these Terms; protect Confidential Information using at least the same degree of care it uses for its own confidential information of similar nature, and no less than reasonable care; and not disclose Confidential Information to third parties except to its employees, contractors, and agents with a need to know and who are bound by confidentiality obligations at least as protective as those in this Section.

10.3 Exclusions

Confidential Information does not include information that: is or becomes publicly available through no fault of the Receiving Party; was rightfully known to the Receiving Party prior to disclosure; is rightfully received from a third party without breach of any confidentiality obligation; or is independently developed without use of the Disclosing Party's Confidential Information.

10.4 Compelled Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or valid legal process, provided that, where legally permitted, it gives the Disclosing Party reasonable advance notice to seek a protective order.

11. Disclaimers and Warranties

11.1 Service Provided "As Is"

Except as expressly set out in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law.

11.2 No Guarantee of Uninterrupted Service

MyLittleWorld does not warrant that the Service will be uninterrupted, error-free, or completely secure, although MyLittleWorld will use commercially reasonable efforts to maintain the availability, security, and performance of the Service consistent with industry practice for SaaS platforms of a similar nature.

11.3 Not a Substitute for Professional or Regulatory Compliance Judgment

The Service is a management and communication tool. It does not substitute for the Organization's own professional judgment, licensing obligations, staff-to-child ratio compliance, health and safety obligations, or other regulatory obligations applicable to the operation of a childcare facility, all of which remain the sole responsibility of the Organization.

11.4 Statutory Rights Preserved

Nothing in this Section 11 excludes or limits any warranty or right that cannot lawfully be excluded or limited under applicable law, including, where applicable, the Consumer Protection Act (Quebec) or the Civil Code of Québec, to the extent such laws mandatorily apply.

12. Limitation of Liability

12.1 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to these Terms or the Service, regardless of the theory of liability (whether contract, tort, including negligence, strict liability, or otherwise), even if such party has been advised of the possibility of such damages.

12.2 Aggregate Liability Cap

To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or related to these Terms, whether in contract, tort, or otherwise, will not exceed the total fees actually paid by the Organization to MyLittleWorld for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

12.3 Carve-Outs from Limitation

The exclusions and limitations in Sections 12.1 and 12.2 will not apply to, and there shall be no limitation of liability with respect to: either party's gross negligence or willful misconduct; either party's breach of its confidentiality obligations under Section 10 or its data protection obligations under Section 8, the DPA, or applicable privacy law; either party's indemnification obligations under Section 13; a party's fraud; or any liability that cannot lawfully be limited or excluded under applicable law, including the Civil Code of Québec or the Consumer Protection Act (Quebec), to the extent mandatorily applicable.

12.4 Basis of the Bargain

The parties acknowledge that the limitations of liability in this Section 12 are a fundamental basis of the bargain between the parties and that fees have been set in reliance on these limitations.

13. Indemnification

13.1 Indemnification by Organization

The Organization will defend, indemnify, and hold harmless MyLittleWorld, its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: User Content uploaded by the Organization or its Staff Users, including any failure to obtain necessary consents (such as parental consent for a child's photograph or personal information); the Organization's or a Staff User's or Guardian User's violation of these Terms or the AUP; the Organization's or a Staff User's or Guardian User's misuse of the Service; or the Organization's violation of applicable law in its operation of a childcare facility.

13.2 Indemnification by MyLittleWorld

MyLittleWorld will defend, indemnify, and hold harmless the Organization, its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of an allegation that the core Service, as provided by MyLittleWorld and used in accordance with these Terms, infringes or misappropriates a third party's valid intellectual property rights, excluding any claim arising from User Content, the Organization's misuse of the Service, modification of the Service not made by MyLittleWorld, or combination of the Service with products or services not provided by MyLittleWorld, where the claim would not have arisen but for such combination.

13.3 Indemnification Procedure

The party seeking indemnification will promptly notify the indemnifying party in writing of the claim; give the indemnifying party sole control of the defense and settlement of the claim (provided that the indemnifying party may not settle any claim in a manner that admits fault by or imposes non-monetary obligations on the indemnified party without its prior written consent); and provide reasonable cooperation, at the indemnifying party's expense.

13.4 Remedies for Infringement Claims

If the Service becomes, or MyLittleWorld reasonably believes it may become, the subject of an infringement claim under Section 13.2, MyLittleWorld may, at its option and expense: procure the right for the Organization to continue using the Service; modify the Service to make it non-infringing while preserving substantially equivalent functionality; or, if neither is commercially reasonable, terminate the affected subscription and refund any prepaid, unused fees for the terminated portion of the subscription term.

14. Governing Law, Jurisdiction, and Language

14.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms or the Service, will be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles that would result in the application of the laws of another jurisdiction.

14.2 Jurisdiction

The parties irrevocably submit to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec, for the resolution of any dispute arising out of or relating to these Terms or the Service, and waive any objection to venue or jurisdiction in that forum, except that MyLittleWorld may seek injunctive or equivalent urgent relief in any court of competent jurisdiction where necessary to protect its rights.

14.3 Consumer Protection Act (Quebec)

These Terms are structured as a business-to-business agreement between MyLittleWorld and the Organization. Nothing in these Terms is intended to, and nothing in these Terms shall, limit or waive any right or protection granted to a consumer under Quebec's Consumer Protection Act or other applicable mandatory consumer protection law that cannot lawfully be waived, to the extent such law applies to a given individual's use of the Service.

14.4 Parents/Guardians and the Family Portal

The Organization, not the individual parent or guardian, is MyLittleWorld's paying customer. Parents and guardians who use the Family Portal are not directly charged by MyLittleWorld for standard Family Portal functionality as of the date of these Terms, and MyLittleWorld does not currently offer a paid, direct-to-consumer feature within the Family Portal. If MyLittleWorld introduces a paid feature offered directly to parents/guardians in the future, additional consumer-facing terms — including any additional protections required under the Consumer Protection Act (Quebec) — will be presented and will govern that specific feature.

14.5 Language / Langue

The parties have expressly required that these Terms and all related documents be drawn up in English. *Les parties ont expressément exigé que la présente convention et tous les documents connexes soient rédigés en anglais.* A French-language version of these Terms is also available. For consumers located in Quebec, and to the extent required by Quebec's Charter of the French Language and its regulations, the French-language version of these Terms governs. For all other jurisdictions, the English-language version is authoritative, unless the mandatory law of the applicable jurisdiction requires otherwise.

15. Changes to These Terms

15.1 Modifications

MyLittleWorld may modify these Terms from time to time to reflect changes in the Service, legal or regulatory requirements, or business practices. Material changes will be communicated by email to the Organization's registered billing or account contact, or by in-app notice, at least 30 days before the change takes effect, except where a shorter period is required by law or necessary to address an urgent security or legal issue.

15.2 Continued Use

Continued use of the Service after the effective date of a material change constitutes acceptance of the revised Terms. If the Organization does not agree to a material change, it may cancel its subscription in accordance with Section 5 prior to the change's effective date.

15.3 Fee Changes

Changes to subscription fees are governed by Section 3.5, not this Section 15.

16. General Provisions

16.1 Assignment

The Organization may not assign or transfer these Terms, in whole or in part, without MyLittleWorld's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided the successor agrees to be bound by these Terms. MyLittleWorld may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, or to an affiliate, upon notice to the Organization.

16.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.3 Entire Agreement

These Terms, together with the Privacy Policy, DPA, AUP, and any order form or enterprise agreement expressly referencing these Terms, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, regarding the Service. In the event of a conflict, an executed order form or enterprise agreement controls over these Terms with respect to the subject matter it expressly addresses.

16.4 Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, riot, labor disputes, internet or telecommunications failures, utility failures, governmental action, or pandemic.

16.5 No Waiver

No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right.

16.6 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

16.7 Notices

Notices to MyLittleWorld should be sent to info@mylittleworld.ca (general/account matters), info@mylittleworld.ca (billing matters), or privacy@mylittleworld.ca (privacy matters). Notices to the Organization will be sent to the account contact information on file.

16.8 Third-Party Beneficiaries

Except as expressly provided in Section 13 (Indemnification) with respect to indemnified parties, these Terms do not create any rights for any third party.

17. Contact Information

MyLittleWorld Inc. Montreal, Quebec, Canada

• General support: info@mylittleworld.ca
• Billing inquiries: info@mylittleworld.ca
• Privacy matters: privacy@mylittleworld.ca

¹ "Inc." is used here as a placeholder pending confirmation of MyLittleWorld's actual registered legal entity name and corporate form.